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House Bill 2156-S was a collaborative effort between the Washington State Department of Commerce, the Washington Solar Energy Industries Association (WASEIA), local solar contractors, and electric utilities. This act was crafted in response to increasing complaints from homeowners about misleading marketing, over-promised savings, and faulty installations, and it addresses critical aspects of solar installation contracts to enhance transparency and accountability on behalf of consumers.

Support for this legislation was not only unanimous in both the House and Senate, but it was also championed by our fellow WASEIA members, who joined Western Solar in actively calling for increased regulation to safeguard consumers and uphold the integrity of the industry.

The major components of the act include:

• Mandatory Disclosures: Solar companies must provide prospective customers with a good faith estimate of the projected electricity bill savings and the total itemized cost of installation. This requirement aims to ensure transparency and help consumers make informed decisions.
• Licensing Requirements: Anyone involved in selling, designing, or installing solar systems must be directly employed by an electrical contractor licensed in Washington. Additionally, contracts are required to disclose whether all or part of the work will be subcontracted to another company. This measure is intended to raise the standard of service and accountability within the industry.
• Transparent Contracts: Contracts must accurately and comprehensively detail the scope of work, costs, financing terms, warranties, and system performance projections. This helps prevent misunderstandings and protects consumers from misleading claims.
• Rescission Rights: Consumers can cancel their contracts within three business days of signing without penalty. This provision offers a safeguard against high-pressure sales tactics and gives homeowners time to reconsider their decisions​.
• Prohibition on Upfront Payments: Contractors are prohibited from charging any payments until the rescission period has ended. This rule is designed to protect consumers from financial loss before they have had adequate time to review their contracts​.
• Utility Approval: Solar systems must receive approval from the electric utility for compliance and safety before installation begins. This ensures that installations meet safety standards and are properly interconnected to the grid​.
• Enhanced Enforcement: The Attorney General’s office has the power to impose penalties on companies that fail to comply with the new regulations. This enforcement capability is intended to deter bad actors and provide recourse for affected consumers.

Read the full text of Protection Bill below...

WASEIA outlined three common-sense steps for protecting yourself from disreputable companies:

1. Ask any solar contractor you are considering to tell you about the Solar Consumer Protection Act. If they don’t know anything about it, proceed with caution 
2. Review any solar contract before you sign to make sure it complies with the Solar Consumer Protection Bill Information Sheet as een below. 
3. Always get more than one bid before selecting a contractor. By carefully evaluating the different presentations and contracts, you can make sure you are getting the right system from a reputable contractor.